With our vision to be one of the world’s most responsible retailers, sustainability is core to our business – it impacts everything that we do. It has been entrenched into the culture of our organisation, and is put into action through our Good Business Journey programme.
Our Good Business Journey enables a consistent approach to managing sustainability issues across the Group. The programme focuses on eight focus areas: people, social development, health and wellness, sustainable farming, ethical sourcing, packaging and waste, water and energy and climate change. Underlying each focus area is a set of goals.
We believe that setting ambitious sustainability goals challenges our own business to do more, and inspires others to collaborate on and contribute to this vital endeavour. Meaningful, enduring impact and progress require deliberate collaboration among all our stakeholders.
In 2021, we launched our Good Business Journey strategy and related Group-wide goals. This strategy extends beyond 2025. It is intended to facilitate the Group’s vision of being one of the world’s most responsible retailers, by aiming to address the complex and interconnected sustainability challenges and opportunities we face now and into the future. It is also intended to ensure that our Good Business Journey continues to keep us at the forefront of sustainability leadership, pushing us to innovate and collaborate with others.
Adding Quality to Life
To Be One of the World’s Most Responsible Retailers
Good Business Journey
We care about inclusive justice. We are committed to advancing it across our spheres of influence through access, diversity, and inclusion that create opportunity, strengthen representivity, and foster a genuine sense of equity and belonging
We care about how our products are made. We are committed to a fully transparent, traceable, and ethical supply chain
We care for the environment. We are committed to working towards net zero impact and a just transition to a low-carbon economy
Vision 2025+ was informed by a sustainability risk assessment and a materiality determination process, which revealed the material sustainability issues reflected in the matrix below.
